On June 18, the delegation of Co To district led by Mr. Nguyen Hai Linh – Deputy Head of The Department of Culture and Information, made an inspection of Coto Sunrise accommodation (Hong Hai village, Dong Tien commune) in relation to the case of visitors reflecting to the hotline about the establishment providing services not as promised; It does not resolve customer petitions.
The inspection team concluded that the visitors’s reflections on the facility is true, through the practical work between the three parties. Accordingly, Coto Sunrise Motel has not promptly resolved the petition, reflected by tourists within the scope of management, causing stress for visitors.
After working with the inspection team, Coto Sunrise has noticed their shortcomings in the process of welcoming and serving visitors. Therefore, the representative of the establishment has seriously apologized and learned from the incident.
In the upcoming time, district authorities will strengthen the organization of inspection of tourism business activities in the area; resolutely handle violation cases to raise the sense of law observance in the field of tourist to preserve and improve the image and service quality of Co To tourism.
Source: Co To district web portal